Using the Telephone – Call and Respond in Telephone Conversation (Primary 6)

 

 

ENGLISH STUDIES

SPEECH WORK

FIRST TERM

WEEK 7

PRIMARY 6 

THEME: LISTENING AND SPEAKING 

TOPIC: Using the Telephone

 

PERFORMANCE OBJECTIVES

• By the end of the lesson, the pupils should have attained the following objectives (cognitive, affective and psychomotor) and be able to:

1. use accepted structure employed in telephone conversations;
2. use correct intonation and stress pattern in questions and statements.

 

ENTRY BEHAVIOR

Making and receiving calls

 

INSTRUCTIONAL MATERIALS

The teacher will teach the lesson with the aid of:

1. A book containing a playlet or any improvised material suitable for classroom drama.
2. A dialogue on a chart of a person making/receiving a phone call.

 

METHOD OF TEACHING

1. Explanation
2. Discussion
3. Demonstration
4. Questions and answers

 

REFERENCE MATERIALS

1. Scheme of Work
2. 9 – Years Basic Education Curriculum
3. All Relevant Materials
4. engVid
5. Online Information

Related posts – first term scheme of work, second term scheme of work, first term scheme of work, seventh week plan lesson note outline 

 

 

CONTENT OF THE LESSON

 

STARTING AND ENDING TELEPHONE CONVERSATION/DIALOGUE 

Conversation on the phone can be formal and informal.

 

Part 1 – Making a call/Receiving a call 

Caller – Dialing →

Receiver – Phone ringing ←

 

Part 2 – Conversations 

Receiver – Hello?

Caller

 

• Respond – asking for someone 

One of these:

1. Is ____ (name – Michael/Rachael) there, please? Informal
2. This is ____ (name – Michael/Rachael) calling for ____ (name – Abubakar/Aminat) Formal – may be at work
3.  Is ____ (Michael/Rachael) in? Informal
4.  May please speak to ____ (name – Michael/Rachael)? Formal

 

Part 3 – Conversations

Receiver

Respond – answer if you are the one..  

1. ____ (name – Michael/Rachael) Speaking. (it is me or it is ____ name – Michael/Rachael)
2. ____ (name – Michael/Rachael) speaking. How can I help you?
3. This is ____ (name – Michael/Rachael) speaking. How can I help you.

Or

Respond – if you not… 

1. One moment, please. Formal
2. Just a moment. Formal
3. Hang on a second, I will get ____ (his/her/Michael/Rachael). Informal
4. Hold on just a second, I will see if ____ (his/her) is around.

 

Part 4 – Conversations

Receiver

Respond – maybe the person isn’t there

1. I’m sorry. ____ (name) is not here at the moment. Would you like to leave a message.
2. I’m sorry. ____ (name) is not here at the moment. Can I take a message.
3. I’m afraid ____ (he/she) is not in. Who should I say called please?

 

Part 5 – Conversations

Caller

Respond – ending the call – remember to thank the other person for calling or for helping you.

1. ____ (caller’s name), thank you very much for your help.
2. ____ (caller’s name), thank you for your time.

 

 

FURTHER PRACTICE – USE CORRECT INTONATION AND STRESS PATTERN IN QUESTIONS AND STATEMENTS 

• Making a call

1. Caller – Hello
2. Receiver – Could I ask who’s calling, please?

1. Caller – Hello, this is Mr. Michael from Ijora Oloye Nursery and Primary School or Hello, it’s Mr. Michael from Ijora Oloye Nursery and Primary School.
2. Receiver – Mr. Seun speaking, how may I help you?

 

• Asking for somebody

1. Caller – May I (please) speak to Mr. Segun? Or I’d like to speak to Mr. Segun, please.
2. Receiver – I’m sorry, he is not here today. Can you leave a message?

 

• Giving reasons for calling – Caller – I’m calling to ask about… I just wanted to ask if…  Could you tell me the…

 

• Leaving messages – Caller Could you please take a message? Please tell him….

 

• Taking messages – Receiver – I’ll give him your message as soon as he gets back.

 

• Saying you cannot help – politely 

1. Caller – I’m calling to ask about… I just wanted to ask if…  Could you tell me the…
2. Receiver – I’m afraid I can’t give you that information. Or Sorry, but I’m not allowed to give details about that.

 

• Ending the call – remember to thank the other person for calling or for helping you. 

1. Caller – Thank you very much for your help. Or Thank you for your time.
2. Receiver – Thanks for calling.

 

 

EXERCISES 

Choose the correct phone expression

 

Question 1

[ a ] Are Opeyemi there please?

[ b ] Is Opeyemi here please?

[ c ] Opeyemi is there please?

[ d ] Is Opeyemi there please?

 

Question 2

[ a ] Hello. This is Michael calls for Mr. Segun.

[ b ] Hello. It’s Michael by Mr. Segun.

[ c ] Hello. This is Michael calling for Mr. Segun.

[ d ] Hello. My name is Michael calling for Mr. Segun.

 

Question 3

[ a ] How do I help you?

[ b ] How can I help you?

[ c ] How I can help you?

[ d ] What I can do to help you?

 

Question 4

[ a ] Just a sec. I get him for you.

[ d ] Just a sec. I bring him for you.

[ c ] Just a sec. I’ll bring him for you.

[ d ] Just a sec. I’ll get him for you.

 

Question 5

Hi, is Ayomide there please?

[ a ] Ayomide speaking.

[ b ] Speaking.

[ c ] This is Ayomide.

[ d ] All of the above.

[ e ] None of the above.

Choose the most formal sentence.

 

Question 6

[ a ] Just a second.

[ b ] Hang on a second.

[ c ] One moment, please.

[ d ] Hold on a second.

 

Question 7

[ a ] Can I talk to Michelle?

[ b ] Is Michelle there?

[ c ] Where’s Michelle at?

[ d ] May I speak to Michelle , please?

 

Question 8

 

The following sentence is impolite: I want to speak to John. True/False

 

Question 9

[ a ] Would you like to leave a message?

[ b ] Would you like to leave a massage?

[ c ] Do you like to leave a message?

[ d ] Would you want me to give me a massage?

 

Question 10

Just a sec means:

[ c ] Just a second.

[ b ] He’s not here.

[ c ] Call back later.

[ d ] All of the above.

 

 

PRESENTATION

• To deliver the lesson, the teacher adopts the following steps:

1. To introduce the lesson, the teacher revises the previous lesson. Based on this, he/she asks the pupils some questions;
2. Makes use of series of classroom drama situations, e.g. uses G.S.M. phones to exchange calls with the class monitor;
3. The caller gets the receiver and the converse;
4. Pupil’s Activities – Repeat the various forms of starting a telephone conversation.
5. Further Practice.

 

 

CONCLUSION

• To conclude the lesson for the week, the teacher revises the entire lesson and links it to the following week’s lesson.

 

LESSON EVALUATION

Pupils to:

1. apply appropriate intonation in oral drills;
2. demonstrate how to be polite during a telephone conversation; and
3. demonstrate clarity in speech and use very pleasing tones.