THEME: LISTENING AND SPEAKING
TOPIC: Using the Telephone
- By the end of the lesson, the pupils should have attained the following objectives (cognitive, affective and psychomotor) and be able to:
- use accepted structure employed in telephone conversations;
- use correct intonation and stress pattern in questions and statements.
Making and receiving calls
The teacher will teach the lesson with the aid of:
- A book containing a playlet or any improvised material suitable for classroom drama.
- A dialogue on a chart of a person making/receiving a phone call.
METHOD OF TEACHING
- Questions and answers
- Scheme of Work
- 9 – Years Basic Education Curriculum
- All Relevant Materials
- Online Information
Related posts – first term scheme of work, second term scheme of work, first term scheme of work, seventh week plan lesson note outline
CONTENT OF THE LESSON
STARTING AND ENDING TELEPHONE CONVERSATION/DIALOGUE
Conversation on the phone can be formal and informal.
Part 1 – Making a call/Receiving a call
Caller – Dialing →
Receiver – Phone ringing ←
Part 2 – Conversations
Receiver – Hello?
- Respond – asking for someone
One of these:
- Is ____ (name – Michael/Rachael) there, please? Informal
- This is ____ (name – Michael/Rachael) calling for ____ (name – Abubakar/Aminat) Formal – may be at work
- Is ____ (Michael/Rachael) in? Informal
- May please speak to ____ (name – Michael/Rachael)? Formal
Part 3 – Conversations
Respond – answer if you are the one..
- ____ (name – Michael/Rachael) Speaking. (it is me or it is ____ name – Michael/Rachael)
- ____ (name – Michael/Rachael) speaking. How can I help you?
- This is ____ (name – Michael/Rachael) speaking. How can I help you.
Respond – if you not…
- One moment, please. Formal
- Just a moment. Formal
- Hang on a second, I will get ____ (his/her/Michael/Rachael). Informal
- Hold on just a second, I will see if ____ (his/her) is around.
Part 4 – Conversations
Respond – maybe the person isn’t there
- I’m sorry. ____ (name) is not here at the moment. Would you like to leave a message.
- I’m sorry. ____ (name) is not here at the moment. Can I take a message.
- I’m afraid ____ (he/she) is not in. Who should I say called please?
Part 5 – Conversations
Respond – ending the call – remember to thank the other person for calling or for helping you.
- ____ (caller’s name), thank you very much for your help.
- ____ (caller’s name), thank you for your time.
FURTHER PRACTICE – USE CORRECT INTONATION AND STRESS PATTERN IN QUESTIONS AND STATEMENTS
- Caller – Hello
- Receiver – Could I ask who’s calling, please?
- Caller – Hello, this is Mr. Michael from Ijora Oloye Nursery and Primary School or Hello, it’s Mr. Michael from Ijora Oloye Nursery and Primary School.
- Receiver – Mr. Seun speaking, how may I help you?
- Caller – May I (please) speak to Mr. Segun? Or I’d like to speak to Mr. Segun, please.
- Receiver – I’m sorry, he is not here today. Can you leave a message?
- Giving reasons for calling – Caller – I’m calling to ask about… I just wanted to ask if… Could you tell me the…
- Leaving messages – Caller Could you please take a message? Please tell him….
- Taking messages – Receiver – I’ll give him your message as soon as he gets back.
- Saying you cannot help – politely
- Caller – I’m calling to ask about… I just wanted to ask if… Could you tell me the…
- Receiver – I’m afraid I can’t give you that information. Or Sorry, but I’m not allowed to give details about that.
- Ending the call – remember to thank the other person for calling or for helping you.
- Caller – Thank you very much for your help. Or Thank you for your time.
- Receiver – Thanks for calling.
Choose the correct phone expression
[ a ] Are Opeyemi there please?
[ b ] Is Opeyemi here please?
[ c ] Opeyemi is there please?
[ d ] Is Opeyemi there please?
[ a ] Hello. This is Michael calls for Mr. Segun.
[ b ] Hello. It’s Michael by Mr. Segun.
[ c ] Hello. This is Michael calling for Mr. Segun.
[ d ] Hello. My name is Michael calling for Mr. Segun.
[ a ] How do I help you?
[ b ] How can I help you?
[ c ] How I can help you?
[ d ] What I can do to help you?
[ a ] Just a sec. I get him for you.
[ d ] Just a sec. I bring him for you.
[ c ] Just a sec. I’ll bring him for you.
[ d ] Just a sec. I’ll get him for you.
Hi, is Ayomide there please?
[ a ] Ayomide speaking.
[ b ] Speaking.
[ c ] This is Ayomide.
[ d ] All of the above.
[ e ] None of the above.
Choose the most formal sentence.
[ a ] Just a second.
[ b ] Hang on a second.
[ c ] One moment, please.
[ d ] Hold on a second.
[ a ] Can I talk to Michelle?
[ b ] Is Michelle there?
[ c ] Where’s Michelle at?
[ d ] May I speak to Michelle , please?
The following sentence is impolite: I want to speak to John. True/False
[ a ] Would you like to leave a message?
[ b ] Would you like to leave a massage?
[ c ] Do you like to leave a message?
[ d ] Would you want me to give me a massage?
Just a sec means:
[ c ] Just a second.
[ b ] He’s not here.
[ c ] Call back later.
[ d ] All of the above.
- To deliver the lesson, the teacher adopts the following steps:
- To introduce the lesson, the teacher revises the previous lesson. Based on this, he/she asks the pupils some questions;
- Makes use of series of classroom drama situations, e.g. uses G.S.M. phones to exchange calls with the class monitor;
- The caller gets the receiver and the converse;
- Pupil’s Activities – Repeat the various forms of starting a telephone conversation.
- Further Practice.
- To conclude the lesson for the week, the teacher revises the entire lesson and links it to the following week’s lesson.
- apply appropriate intonation in oral drills;
- demonstrate how to be polite during a telephone conversation; and
- demonstrate clarity in speech and use very pleasing tones.